Refund policy
We hope you love every piece you receive from the Detour Diaries. Because many of our items are handmade, made to order, or personalized, please review the following policy before placing your order.
Bespoke Journals and Personalized Items
Due to the made-to-order and personalized nature of our journals, all journal purchases are final sale and cannot be returned or exchanged.
Please carefully review your selections before completing your purchase. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that changes can be made once production has begun, but we will always do our best to accommodate your request.
Returns on Other Items
Non-personalized items may be eligible for return. To request a return, please contact us within 14 days of delivery. Items must be unused and returned in their original condition and packaging.
Please contact us before mailing anything back so we can confirm whether your item is eligible and provide return instructions. Returns sent without prior authorization may not be accepted.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges and any expedited shipping fees are nonrefundable.
Once your return has been received and inspected, we will notify you of its status. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Final Sale Items
The following items are not eligible for return or exchange:
- Made-to-order or bespoke journals
- Gift cards
- Items marked as final sale
- Items that have been used, altered, or returned without their original packaging
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.
We evaluate concerns individually and will work with you toward an appropriate resolution, which may include a replacement, repair, store credit, or refund. Natural variations in leather, including differences in color, grain, texture, markings, and distressing, are part of the material’s character and are not considered defects.
International Returns
Due to limitations within international shipping and return-processing systems, we are unable to provide prepaid international return labels. If an international return is approved, the customer is responsible for arranging and paying for return shipping.
We strongly recommend using a tracked and insured shipping service, as we cannot be responsible for returned packages that are lost, delayed, or damaged in transit. Any customs duties, taxes, brokerage fees, or other charges associated with an international return are the customer’s responsibility and are nonrefundable.
If the return is related to an item that arrived damaged, defective, or incorrect, please contact us before shipping it back. We will review the situation and provide further instructions.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible. Because production may begin shortly after an order is placed, cancellations and changes are not guaranteed once an item has entered production.
Contact Us
If you have questions about a return, an issue with your order, or any other concern, please reach out to us with your order number and a brief description of the matter.
We’re always happy to help and will do our best to make it right.