Shipping policy

Processing Times

All Bespoke Journals are made to order and require approximately 1–2 weeks to complete before shipping. This timeframe reflects production time and does not include transit time after your order has been handed over to the shipping carrier.

Ready-to-ship items are typically processed within 1–3 business days. Processing times may be longer during new releases, holidays, sales, or periods of high order volume.

Orders Containing a Bespoke Journal

To keep U.S. shipping complimentary, all items purchased in the same order as a Bespoke Journal will ship together once the complete order is ready.

If you would like ready-to-ship items to arrive sooner, please place them in a separate order. Additional shipping charges may apply to separately placed orders.

Preorders

If your order contains a preorder item, the entire order will ship together once the preorder item is available. Estimated shipping timeframes will be noted on the applicable product page.

If you would like other items to ship earlier, please place a separate order.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear after the carrier receives your package.

Delivery times are estimates and may vary depending on your location, the selected shipping service, weather conditions, holidays, customs processing, and carrier delays. Once a package has been transferred to the shipping carrier, transit times are outside of our direct control.

Complimentary U.S. Shipping

We offer complimentary standard shipping on eligible U.S. orders. Expedited shipping options, when available, may be selected at checkout for an additional charge.

Selecting an expedited service shortens the package’s transit time but does not shorten the production time required for made-to-order items.

Time-Sensitive Orders

If you need your order by a specific date, please contact us before placing your order. We’re always happy to help where we can, but requested delivery dates cannot be guaranteed.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

If a package is returned to us because of an incomplete or incorrect address, or because it was unclaimed, the customer may be responsible for the cost of reshipping it.

Delayed, Lost, or Delivered Packages

If your tracking has not updated for an extended period or your package appears to be delayed, please contact us so we can help review the shipment.

If tracking shows that a package was delivered but you cannot locate it, we recommend checking with household members, neighbors, your building’s mailroom, and the local carrier office. Carriers may occasionally mark a package as delivered shortly before it arrives.

Please contact us promptly if your package remains missing. We will do our best to assist with a carrier inquiry, although we cannot guarantee the outcome of claims involving packages confirmed as delivered to the address provided at checkout.

International Shipping

International shipping is available to select destinations. Available shipping services and rates will be displayed at checkout.

International delivery times may vary due to customs inspections, local carrier procedures, and other circumstances outside of our control. Customers are responsible for ensuring that the items ordered may be imported into the destination country.

Any applicable duties, taxes, or import fees will be shown or collected according to the terms presented at checkout. We are unable to reimburse charges assessed separately by local customs authorities or shipping carriers.

Questions

If you have questions about processing times, tracking, or a specific delivery date, please feel free to reach out with your order number. We’re always happy to help where we can.